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FAQs

Below is a list of the most frequently asked questions that we have summarized for your reference.

Frequently Asked Questions

How do I set up a showing?

Call our office at 785-775-0100 or send us an email at office@cobaltreks.com and we will get you scheduled! 

We offer showings Monday through Friday 10:00 am to 4:30 pm both in person and virtually via Zoom/FaceTime.

Our office is open Monday through Friday 8:00 am to 5:00 pm. We also have a 24/7 call service available for after hours maintenance emergencies.

FIRST COME FIRST SERVE. Whoever puts down a deposit gets first dibs on signing a lease. Deposits hold a property for 3 business days.

Fill out an Application online by clicking the Apply Now button on the listing that you’re interested in.

Deposit should always be equal to one month’s rent.

Deposits can ONLY be paid with cash, check, money order or wire transfer for now. Hopefully Venmo will be an option again soon. We do not have a Credit Card reader in office.

Credit score of 585 and above = approved, 535 – 584 = cosigner, <534=denied.

Income must be at least 2.5x the rent (GROSS household income).

Clean background check = no landlord-tenant lawsuits, no outstanding debts to another landlord/rental company, no felonies.

No “aggressive dog breeds” per the city ordinance. General pet policies differ for each property and will be included in the listing information.

Approved pets MUST be vaccinated (vet records and a photo of the pet are required)

ESA + Service Animals are NOT considered pets (no pet fees, restrictions, etc).

We accept cash, check, money order in the office, as well ACH and debit/credit cards via online portal (both of these options include a fee from the processing software).

Rent must be paid by 5:00 on the 3rd day of the month. Any payments received after 5:00 pm on the 3rd is considered late, and will acquire a late fee.

If a rent extension is needed, we ask that residents reach out 2 weeks in advance to allow plenty of time to communicate with the owners.

What can I expect at the time of move in?

Rent and all security deposits must be paid in full, utility form must be completed, and any guarantor info, pet info, etc. must be turned in

An email will be sent at NOON on the day the lease begins with a CODE for a lockbox. We do not do in person check-ins.

There will be keys and check in paperwork left on the counter.

We conduct a pre move out inspection when possible, about 3-6 weeks before move out occurs.

Keys MUST be turned into the office by noon the day the lease ends.

If a home has carpet they MUST be professionally cleaned. If we do not get a receipt, we will hire carpet cleaners. Unit must be cleaned to professional standards, a checklist is provided via email.

A move out inspection report will be sent within 14 days of move out.

Deposit refunds/dispositions go out within 30 days of the lease end date. If it will be more than 30 days, a Still Processing Letter is sent.

Residents can choose to break their lease at any time. They must pay a L/B fee of $400 or ½ month’s rent, whichever is greater, and sign a Lease Break Form through Appfolio. Once those are done, we will start advertising and once we sign a new lease, you will no longer be responsible for the unit.

Yes! You can add/remove occupants at any time. There is a $150 administrative fee per occurrence, and a form that needs to be signed electronically.

We utilize a program called Property Meld where you can submit maintenance requests online and communicate directly with our maintenance staff and vendors throughout the process.

Any maintenance issues that go beyond normal wear and tear are typically deemed resident responsibility (examples include hair clogging the drain, foreign objects in the garbage disposal, etc.).

On-Call Support

Available 24/7 for emergency needs in your home.